- Major Hospital - Remote Site
Duet Consulting is available to assist clients with blockages at individual and interpersonal levels, and work with parties to resolve issues in order for the team and organisation to move forward.
In this instance, a CEO engaged Duet regarding a conflict involving two senior staff at his hospital's Nursing Home, one of whom had served there for 25 years. They had "equal authority" to operate the Home, both reporting to the CEO who was remotely located at the Hospital. There had been open conflict between the staff members for two years, leading to the more recently-appointed executive threatening to resign, and the Board holding the CEO accountable.
Duet's process, over two days, involved some Individual Profiling and counselling work, with both individuals revealing the underlying issues. The Consultant chose to simply stay in counselling mode with one of them as these issues emerged – more about her exhaustion and her unresolved loss of dear ones than any work matters.
Once the issues were clarified, there were specific actions put in place in collaboration with the CEO to resolve the matter, including the long-serving executive’s commitment to a program of counselling and an extended break combining sick and (long-overdue) annual leave.
In addition to averting her (self-confessed) impending “breakdown”, the outcomes of the CEO’s intervention through Duet Consulting led to:
- the retention and re-energising of the newer executive;
- a “safer” future for the long-serving executive;
- the aversion by the organisation of potential massive legal, stress and/or WorkCover obligations;
- continuity of services for the Nursing Home rather than the probable collapse of local management;
- reassuring and visible leadership by the CEO in the eyes of the Board and all staff.
