Case Studies:
2. Moving towards strategic human resources management

  • Major Service Organisation with 2,000 employees

Duet Consulting was initially commissioned by the CEO to undertake a review of the organisation’s Human Resources practices and recommend an approach that would underpin and integrate HR activities to support a leading-edge cultural change and growth strategy into the future. The ensuing report recommended a number of key strategies such as elevation of HR to Executive level; a greater cultural and Organisational Development emphasis; a change of HR structure across the organisation; devolution of HR operational activities to line management; and an overall realignment of HR operational programs.

Duet Consulting has since been involved in:

  • executive and divisional team building
  • individual Profiling and feedback processes to build awareness and develop potential
  • recruitment support and structured processes for key positions
  • job design and objective job Profiling
  • executive coaching
  • change management advice and facilitation.

The outcomes over two years have included:

  • executive restructure, refocus and rejuvenation;
  • constructively challenged some major “sacred cows” blocking the Board’s strategic intent;
  • creation of a “People & Culture” function into which Duet Consulting recruited an outstanding corporate identity;
  • enabled retention of all key executives despite uncompetitive remuneration.

Duet is continuing to work alongside the CEO and his other consultants towards the longer-term achievement of the strategic vision of the Board.

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